"I am writing this to tell you ..."

What I liked

I am writing this to tell you what happend to my cousin. Last year he was in the hospital and while there he fell out of bed braking his arm? did he climb over the guard rails or had thay not been fixed?. Now at the of April early May this year he was in the hospital again this time because his wife was having an operation of her own and could not look after him and once again he fell out of his bed but this time he broke his pelvis this was not found for three day's. Now my cousin was 87 year's old we were told that he must have climbed out of bed over the guard rails? I don’t think so. He died leaving a very sad and bitter family behind.

What could be improved

Better monitoring of all the elderly. And making sure all guard rails are fitted at night and at least one member of staff is on duty at all time as once my cousin's wife and son could not find anybody on the ward for quite some time.

Story from NHS Choices

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Response from Leominster Community Hospital

Thank you for taking the time to tell us about this. We are very sorry to hear about your distress, and have contacted Leominster Community Hospital immediately.

Your details are anonymous when placed on NHS Choices website, we would very much like to talk with you: we would urge you to contact Kay Edwards, Interim Project Manager, Patient Experience. kayedwards@herefordpct.nhs.uk or 01432 344344 ext. 3769 immediately.

Please be assured that Leominster Community Hospital do adhere to the National Safeguarding of Public Health Regulations regarding Bedrails, (MHRA 2006) and are constantly looking at better ways to improve their monitoring. We would value you contacting us and telling us more.

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