About: St Mary's Hospital (Manchester)

What I liked


What could be improved

My original call was not logged and it took 10 mins of phone calls to find the correct place. The number is not available in the Yellow Pages. I called for an appointment to get an examination with a doctor, recieved no call and no record of my call was taken down. When I contacted again, I was told I must speak to a councillor i had not chosen before getting an appointment with a doctor, and that I had no choice in the matter. The matter is (obviously) incredibly personal and I have been continually betrayed in terms of confidenitality in the past, not to mentoin having 100% terrible experiences in hospitals before. Still awaiting outcome.

Anything else?

Your contactee's have terrible phone manner, are disorganised, disrespectful and unaccomidating like all hospital staff I have encountered.

Story from NHS Choices

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Response from St Mary's Hospital

Thank you for your feedback. We are sorry to learn that your experience was not as positive as we would hope. If you would like to discuss this with us, feel free to contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk

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