About: Leicester General Hospital

What I liked


What could be improved

Communication between doctors and nurses and doctors and GP, A&E triage system is flawed and evryone blaming everyone else and taking no responsility. The attitude of the consultant was awful, I was asked very personal questions in a very off the cuff manner in the presence of someone I was not introduced too and did not know why they were there, then because I felt embarassed and intimidated I was dismissed back to my GP

Anything else?

The nurses and staff on Ward 5 were very nice and proffessional, trouble is noone knew what was happening because of the communication issues, my GP still has not recieved a letter from the consultant to inform him of the refferals or treatment recieved and ongoing. I feel totally let down in all aspects of the service, and when I am well enough I intend to compain so that it minimises the prospect of other people having the same experiences.

Trouble is no one listens, no action is taken, even Patient Liason Services was a joke.

Story from NHS Choices

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Response from Leicester General Hospital

Thank you for taking the time to leave your comments about your experience at Leicester General Hospital. We realise a significant amount of time has passed since you posted your comment and we would like to sincerely apologise that we did respond to in a timely manner. We have since updated our process of responding to reviews posted on NHS Choices and are now committed to making sure we respond to comments within 21 days of the date they are posted. If you would still like you comment or concern to be investigated, please contact PILS on 08081 788337 or online at www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/contact-form/. If you have any other specific questions or comments, please feel free to contact us on communications@uhl-tr.nhs.uk. Thank you Communications Team Leicester’s Hospitals

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