"Hi, Went to ER with a very unique ..."
About: The Royal London Hospital The Royal London Hospital London E1 1BB
What I liked
Hi, Went to ER with a very unique problem, which prevented me from leading a normal life and caused the greatest discomfort. The wait was not long, but what came next shocked me. The doctor who consulted me did not know what the problem was, so they called the specialist. They explained the problem over the phone. The specialist (without even seeing me!!!!!) recommended I WAIT until the problem resolves itself and turn to GP if it persists. If it persists for too long, however, I could come to the ER again... In addition, the doctor added that it takes around four weeks to get someone to look at my problem if I turn to GP.
Now, here are a few thoughts:
1. How can you turn the patient away from the ER without even a simple examination?! Or is examination by phone is what you do these days?!
2. Asking me to come back is a complete waste of resources, both mine and hospital's. I was already there, I went through the registration and waiting procedures, doctor talked to me and a 'specialist' spent 5 minutes on the phone with the doctor. If I am coming back the same will happen again. And more, since the problem will still be there and this time it will have to be dealt with. It seems that sending patients away and hoping the problem with resolve itself, or gambling that patients choose to go elsewhere the next time is the Hospital's new strategy..
What could be improved
1. doctors could actually do their job in person, not over the phone
2. better care means better resource management. consequently, better use for taxpayers money. did someone fail to pay attention during the operations and strategic management courses?