"So much for the Patients Charter. ..."

About: North Middlesex Hospital

What I liked

So much for the Patients Charter. 18 weeks from referral to treatment is not going to happen here, as it is now 36 weeks and counting.

They are dealing with peoples lives here, though that rather obvious fact seems to have escaped them.

What could be improved

The general process has been very poor from beginning to end (not that there has been an end yet).

I have phoned the pre-admissions clinic on a regular basis and they either say "we cannot give you a date for the operation at the moment" or they promise to phone back and never do.

They are being paid to do a job and they are not doing it.

Anything else?

If given a choice of hospitals for operations, personally I'd recommend avoiding this one.

Story from NHS Choices

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Response from North Middlesex Hospital

We are sorry to hear that you felt your experience of the North Mid was a negative one. Improving the experience of our patients is the number one priority for the hospital and we will use your feedback to improve the service patients in that department receive. The patient advice and liaison service would be glad to take any further comments you wish to provide about your care and can be contacted by email at pals@nmh.nhs.uk

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