"The staff were very patient, kind ..."

About: Queen Alexandra Hospital

What I liked

The staff were very patient, kind and approachable.

The ward was clean and quiet.

The 3 anaesthatists who came to see me at the start of their shifts were very good and explained everything to me.

What could be improved

Waiting for operation - I waited 20 hours for my operation as I was bumped off the lists for higher priority patients.

After 15 hours at 10pm of nil by mouth I was finally allowed something to eat but the only food offered to me was 2 biscuits and a yoghurt (that I couldn't eat as it tasted off). The shops were closed and I couldn't have a visitor at that time so I couldn't get anything else. My blood glucose levels drop significantly (headaches, confusion, shaking hands etc) if I don't eat a snack every 4 hours so this was very hard for me.

I had trouble understanding the nurse when she explained my medication.

Out of the 3 blood pressure machines that were used on me, only 1 worked properly.

Story from NHS Choices

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