"I was treated in the RLI A & ..."

About: Royal Lancaster Infirmary

I was treated in the RLI A & E and Medical assessment Unit, and the experience is not one I would like to repeat.

The staff noted that I was complaining of a broken finger, but did not actually look or treat it for nearly 24 hours. When I subsequently complained about my treatment they lied about events and discussed my notes with a third party without my permission.

Although the hospital have now given a written apology for their actions, it does not change the fact that the attitude of the staff was appalling and that the experience was frightening and painful.

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Response from Royal Lancaster Infirmary

Thank you for taking the time to leave a comment about our services. Your comments will be shared with the teams concerned.

We note that you have received an apology from the Trust, if you need any further help or information please call our confidential Patient Advice and Liaison Service (PALS). They can be contacted on 01539 795 497. More information can be found on our website: http://www.uhmb.nhs.uk.

We place great value in the fact that local people continue to choose our hospitals and we openly encourage patients and visitors to give us their feedback. This will enable us to continually to improve the services we offer and the experience our patients have whilst in our hospitals.

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