"I was treated in the RLI A & ..."
About: Royal Lancaster Infirmary Royal Lancaster Infirmary Lancaster LA1 4RP
I was treated in the RLI A & E and Medical assessment Unit, and the experience is not one I would like to repeat.
The staff noted that I was complaining of a broken finger, but did not actually look or treat it for nearly 24 hours. When I subsequently complained about my treatment they lied about events and discussed my notes with a third party without my permission.
Although the hospital have now given a written apology for their actions, it does not change the fact that the attitude of the staff was appalling and that the experience was frightening and painful.