"The appointment system to see ..."

About: Westmorland General Hospital

What could be improved

The appointment system to see a Specialist is very poor and I have had 1st appt cancelled due to wrong Specialist. 2nd appt for a month later cancelled without reason and no further appt issued yet ?

Anything else?

My Doctor is also very unhappy that even further delay is caused. The doctor agrees that I needed to be seen sooner and further delay is very unsatisfactory as I will suffer symptoms for longer than necessary

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Response from Westmorland General Hospital

We’re sorry you were unhappy with aspects of your care with us. If you would like us to investigate further please contact our Patient Advice and Liaison Service on 01539 795 497. Many thanks for taking the time and trouble to comment on our services, and apologies for the delay in responding, we would like to assure you that we regularly review the comments and pass them on to the department concerned and continue to strive to improve the service we offer our patients.

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