"I posted previously in June about ..."

About: Rochdale Infirmary

What could be improved

I posted previously in June about my appts for general surgery being changed several times. I have now had my appt changed again. I decided to speak to to the consultants secretary rather than asking the appt line why it had changed again and was told all the appts had had to be moved due to emergency leave. Why couldn't have this been explained in the letters to me rather than me calling the appt line to be told we don't know why.

A complete lack of communciation

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Responses

Response from Rochdale Infirmary

Thank you for contacting us again with your feedback and comments about the services that Pennine Acute Hospitals NHS Trust provides. We were very sorry to hear that your appointment had been changed again; I understand that this must have been very frustrating for you. The Trust tries to ensure that any cancellations are limited and can only apologise for any inconvenience this may have caused.

If you have not already done so, you may wish to contact the PALS service on 01706 517354, who will be able to investigate your concerns further.

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