"I entered the Q E 11 car park ..."

About: Queen Elizabeth I I Hospital (Welwyn Garden City)

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I entered the Q E 11 car park and was offered a parking ticket with unexpired time left on it out of politeness I accepted the ticket but did not attempt to use it as it states clearly on he rear of the ticket that it is not transferrable......I went to try to pay for my own parking ticket and was aked what I was doing I replied that I was going to get a ticket to park and was told by the attendant that I did not have to pay as they saw the person give me the ticket and it was alright to use that ticket..........I refused and paid for a ticket which seemed to annoy the attendant I feel this was a ploy to catch me out if I had not bought a ticket.. I have retained both tickets if required for your inspection

this is the second time I have problem with this person when I left my car for approx 2 minutes while I escorted my disabled partner with M S on to level ground to attend a clinic ....not in a parking space as none was available and I was displaying her blue badge ...................I think this person like to hear the sound of their own voice

pehaps you could direct this comment to the car parking company for their perusal

thank you

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Responses

Response from Queen Elizabeth I I Hospital

Thank you very much for letting us know and we will forward the matter to the Trust team that, amongst other roles, manages the car parking contractors. They are under strict guidance to support and help those who use our car parks, not to penalise or entrap them in any way. It may be, of course, that they were trying to helpful - even if it was against the parking rules. Either way, we will make sure that the issue is addressed promptly. If, in future, you experience similar concerns, please just e-mail us directly on generalenquiries.enh-tr@nhs.net.

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