"I was very well cared for, my ..."

About: Leicester General Hospital

What I liked

I was very well cared for, my comments were listended to and respected. I had as much, or as little help as I wanted. When calling for attendance someone was there within minutes. The ward was clean and all of the staff from catering assistants to the top were absolutely brilliant. I was terrified of going into hospital as my last encounter was over 30 years ago and that was as a day patient. I should not have worried. Everyone was absolutely brilliant.

What could be improved

The food. It is truly awful. Breakfast was ok well you can't really go wrong with toast and cereal. but hot meals were unappetising, dried up and to be honest I couldn't face the meal when it arrived. The compote was like baby food, the jacket potatoes dry and not warm enough and the baked beans dry. Tried the chicken salad, the breast of chicken was rock solid. I existed on toast and biscuits (which my husband brought in for me). The tuna was ok in the sandwich but was very bland. As for the soup - was made from powder and lumps of the stuff could be found floating around. What is wrong with home made soup? a) its more nutritous b) no additiives and c) tastes wonderful. I couldn't wait to get home to a bowl of chicken soup and nutritional food.

Story from NHS Choices

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Response from Leicester General Hospital

Thank you for taking the time to leave your lovely comments about your experience at Leicester General Hospital. We realise a significant amount of time has passed since you posted your comment and we would like to sincerely apologise that we did respond to in a timely manner. Since March 2013, Interserve has been providing patient meals and now provide new fresh Steamplicity meals for patients at our hospitals. We have since updated our process of responding to reviews posted on NHS Choices and are now committed to making sure we respond to comments within 21 days of the date they are posted. If you would still like you comment or concern to be investigated, please contact PILS on 08081 788337 or online at www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/contact-form/. If you have any other specific questions or comments, please feel free to contact us on communications@uhl-tr.nhs.uk. Thank you Communications Team Leicester’s Hospitals

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