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I have a appointment 16th July ...

Story from nhs.uk

"I have a appointment 16th July ..."

About: Leicester Royal Infirmary

What I liked

I have a appointment 16th July 11-00am I received a letter stating the appointmeht had been changed to 11:20am. What time ,cost and effort was made to send this letter out for the sake of 20 minutes, as you know many times you can wait 20 mins to be seen after the time of a appointment. If this is a rule can something be done to change the length of time before a letter is sent? I am very happy with the standerd of service I get from your hospital but I do think we should make the effort to try and save money where possible, this is not the first time.

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Responses

Response from Leicester Royal Infirmary 10 years ago
Leicester Royal Infirmary

Submitted on 09/10/2013 at 18:25
Published on nhs.uk on 10/10/2013 at 04:00

Thank you for taking the time to leave your comments about your experience at Leicester’s Hospitals. We realise a significant amount of time has passed since you posted your comment and we would like to sincerely apologise that we did respond to in a timely manner. We have since updated our process of responding to reviews posted on NHS Choices and are now committed to making sure we respond to comments within 21 days of the date they are posted. Thank you

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