"Consultant was brilliant and explained ..."

About: The Royal Victoria Infirmary

What I liked

Consultant was brilliant and explained everything really clearly.

Everyone was very friendly.

Ward brand new and looked clean.

What could be improved

Not much privacy. I could hear every word staff said to other patients and no doubt they all heard everything about me.

Everything is clean and shiny in the new ward now, but I wonder if it will stay so clean? I told staff that a patient had been sick, but when I left 3 hours later nobody had been to clean it up.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from The Royal Victoria Infirmary

Thank you for taking the time to post these comments on NHS Choices. We are always keen to receive feedback on patient experiences as this is helpful in bringing about necessary change, and we will ensure that these are brought to the attention of nursing staff so that they can be more alert to these issues. We would be very happy to discuss the issues you identify with you in person, if you would find this helpful. This would also help us to ensure that your concerns are addressed with the areas involved and ensure any outstanding queries you have are answered.

If you would like to discuss this further please contact the Patient Relations Department on 0191 2231382

Your kind comments are acknowledged and very much appreciated. Thank you for taking the time to let us have your feedback in such a constructive way.

  • {{helpful}} of {{total()}} people think this response is helpful