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It was with trepidation that I ...

Story from nhs.uk

"It was with trepidation that I ..."

What I liked

It was with trepidation that I attended Clinical assessment Rheumatology.

My experience could not have been better. The receptionist was very polite and friendly. The person I saw was amazing, taking time to explain what was happening to me (tennis elbow and possible nerve damage) They also did both assessments so ensuring that I did not need to return.

Further referral were made, and I have been seen very promptly. A very good service were you are made to feel involved in your treatment and options available.

What could be improved

Quicker response time in reception pick up.

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Responses

Response from Mile End Hospital 13 years ago
Mile End Hospital

Submitted on 30/09/2010 at 12:43
Published on nhs.uk on 01/10/2010 at 04:01

Response from Barts and the London who provide the service

Thank you so much for taking the time to send your feedback about our Rheumatology Department and We’re really pleased that you found our reception staff polite and friendly. Your comments have been passed onto the Matron responsible for Rheumatology at Barts and the London NHS Trust, to share at their team meetings and to take forward your suggestions

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