"my mum is 84 & a patient "now". ..."

About: Leicester General Hospital

What could be improved

my mum is 84 & a patient "now". Vising at 7pm tonight i find my mum with her arm in a cast sitting on a chair too high-her feet didnt touch the floor. She has renal failure but hadnt had a drink for most of the day,she had no cup & isnt able to pour a drink anyway. virtually immobile,her buzzer was out of reach on the wall. She hadnt been to the toilet since 10am this morning. Is basic care too much to expect? The nurse appears to be very good at passing the book but not so hot at doing their job. I am disgusted & appalled at my mothers treatment when,at her age, she should be afforded a little bit of dignity. I will endeavour to let as many people know as possible about standards on this ward.

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Responses

Response from Leicester General Hospital

Thank you for taking the time to leave your comments about your mother's experience at Leicester General Hospital. We are incredibly sorry about the poor standards of care you felt she receievd at the time. We realise a significant amount of time has passed since you posted your comment and we would like to sincerely apologise that we did respond to in a timely manner. We have since updated our process of responding to reviews posted on NHS Choices and are now committed to making sure we respond to comments within 21 days of the date they are posted. If you would still like you comment or concern to be investigated, please contact PILS on 08081 788337 or online at www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/contact-form/. If you have any other specific questions or comments, please feel free to contact us on communications@uhl-tr.nhs.uk. Thank you Communications Team Leicester’s Hospitals

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