"I experienced so many screamingly ..."
About: Lister Hospital Lister Hospital Stevenage SG1 4AB
Posted by Hugh Bicheno
I experienced so many screamingly obvious systemic failures that I plan to write an account for "Standpoint" magazine about my brief stay (for related gall-bladder inflammation, kidney infection and wildly fluctuating BP). The place lacks any kind of formal hierarchy of responsibility (the buck stops nowhere), staff morale is low and defensive, and consequently the whole organization is sloppy in the extreme. But much worse is that it appears - deliberately - to lack any means to change itself for the better.