"arrived to visit patient during ..."

About: Royal Free Hospital

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arrived to visit patient during england/germany match. Found 2 nurses in front of TV set with volume turned up, surrounded by 4 elderly women patients, 3 asleep or trying to sleep, one suffering from dementia, confused and agitated by noise and calling our for help which she didnt get from the football loving nurses. When I complained at the reception desk I was told "Nurses have a right to watch football" and that the women had given permission - as though any of them, least of all the woman suffering from dementia was in a fit state to object! What is Royal Free policy about nurses watching football while on duty and imposing their wishes on patients?

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Response from Royal Free Hospital

We are very sorry to hear about your experience at the hospital. We are currently implementing changes in order to improve the experience of patients with dementia - for example some of our Health Care Assistants have recently embarked upon training to better understand the needs of patients with dementia. You can find out more on our website.

If you would like to discuss your comments further please contact our patient advice and liaison service (PALS) in one of the ways listed below-

Telephone: 020 7472 6446/6447; (020 7472 6445 - 24 hour answer phone) Fax : 020 7472 6463 Minicom : 020 7472 6593 Email:pals@royalfree.nhs.uk Opening times: Monday to Friday 9am - 4.30pm, except Wednesdays 10am - 4.30pm.

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