"The nursing staff were pleasant"

About: St Mary's Hospital (Manchester)

What I liked

The nursing staff were pleasant

What could be improved

The attitude of Doctors here totally stinks

Anything else?

I was booked in for an operation in March. This was a procedure that I was pressured into having.

I arrived at the hospital at 7.30am on Monday 28th as I was told (despite the fact I was on the afternoon list and shoul have been told to arrive at 11am).

The consultant then came to see me and told me that, because of my blood results, there was no point in doing the operation. They wrote to me about my blood results in April, so why not cancel the operation then instead of waiting until I was on the ward. Bearing in mind I had been nil by mouth from Midnight. After they cancelled my operation I was not even offered a cup of tea even though I had been NBM for nearly 8 Hours for no reason!

I needlessly spent £20 on a taxi to get there for the stated time and I am unable to claim this back.

Also when I went for my pre-op they found a problem with my heart. I had an echo done and the consultant never even bothered to give me the results and no follow-up has been arranged for me to get these results, so I do not know what sort of a heart problem I have - which is very worrying.

This operation had been worrying me for 3 months, and the way it was cancelled was very inconsiderate and heartless by the Consultant. They have caused me a lot of stress, which with my other health problems I do not need.

I am now going to Tameside, where I would hope for better treatment and would never go to St Marys again.

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Responses

Response from St Mary's Hospital

We are very sorry to receive your comments and concerns via the NHS choices website. It is very difficult to respond to the specific concerns you have raised without being able to investigate in detail. We take all issues surrounding patient care very seriously. If you want to raise this issue please contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk.

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