"The speed and professionalism ..."

About: The Royal London Hospital

What I liked

The speed and professionalism in which my medical problems were diagnosed. The courtesy

and helpfulness of the medical and non medical staff

What could be improved

Administration needs improving, i.e. medical records not being delivered to the appropriate consultant/registrar within the appointment time of the patient making them wait for sometime to be seen, in some cases patients with later appointments being seen before them and referral letters not being forwarded to other departments.

Hopefully this will improve after the move out of that very old building into the new hospital being

built nearby.

Anything else?

I would recommend this hospital to anyone.

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Response from The Royal London Hospital

Thank you very much for taking the time to send us your feedback. We're pleased that you had a positive experience overall, and are grateful for your constructive criticism.

A patient's medical records should always be available in clinic when they arrive, and we're very sorry this didn't happen for you this time. Patients should not be seen out of turn when waiting in clinic and if there are any delays these should always be explained by our staff.

We're planning some big improvements to the service we offer our outpatients. Next time you visit, please let staff know how we're doing using the feedback card or touchscreen in your clinic.

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