"orthopaedics initial appointments ..."

About: Leicester General Hospital

What I liked

orthopaedics initial appointments had to be seen in a physio cubicle as there was no rooms availible it would have been more private outside on the lawn. second appointment no better my questions went un answered things i pointed out on my scan they hadnt spotted , when asked for my scans back 9 payed privately, consultant forgot to bring them , was told they would be posted to me two weeks later i recieved a copy of a few images the origional they kept, you phone up to request your property back and you are told their far too busy. since found out consultant sent a report to my gp before i seen the consultant, my opinion is dont waste your breath time and effort at this hospital theres far better ones out there.

What could be improved

if i was seen first listened to then scans checked in right area they just might have spotted the problem in the first place sequence of events are far too lapse communication would be a bonus but heh you cannot expect too much.

Anything else?

stop treating people like a 90 mile an hour production line.

Story from NHS Choices

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Response from Leicester General Hospital

Thank you for taking the time to leave your comments about your experience at Leicester General Hospital. We realise a significant amount of time has passed since you posted your comment and we would like to sincerely apologise that we did respond to in a timely manner. We have since updated our process of responding to reviews posted on NHS Choices and are now committed to making sure we respond to comments within 21 days of the date they are posted. If you would still like you comment or concern to be investigated, please contact PILS on 08081 788337 or online at www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/contact-form/. If you have any other specific questions or comments, please feel free to contact us on communications@uhl-tr.nhs.uk. Thank you Communications Team Leicester’s Hospitals

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