"Nurses, doctors and staff were ..."

About: The Great Western Hospital

What I liked

Nurses, doctors and staff were friendly, understood my worries and put me at ease. I was well informed about the procedure and associated risks. Everything went fine.

I witnessed another patient being extremely rude to a member of staff and I feel they dealt with it well, calmly and professionally, to diffuse the situation.

What could be improved

There was a lot of waiting prior to my operation. I was discharged within 15 minutes of coming around which was quite worrying for the family member collecting me. I feel I was rushed out the door.

Story from NHS Choices

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Response from The Great Western Hospital

Thank you for providing constructive feedback, we are pleased your overall experience was a good one. With regards to your feedback on what could be improved, we will take this on board to help improve our services.

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