"The anaesthetist was very reassuring ..."

About: Westmorland General Hospital

What I liked

The anaesthetist was very reassuring and put my mind at ease which was great as I was very nervous, the surgeon was pleasant and explained everything to me clearly. The surgeon, anaesthetist and staff on theatre were very friendly and efficient.

What could be improved

The ward and bathroom was really not clean, very dirty floors, chairs and beds, looks as though it hasn’t had a good thorough clean in quite some time worryingly.

Although the surgeon was very nice I was a little disturbed by the fact they came onto a ward to see me before my operation with their shoes covered in blood.

I had to wait for 6 hours before finally being told to get my gown on and go down to theatre for my operation, I know waiting is to be expected in hospital but this seems a little excessive

Anything else?

I’ve been to a lot of hospitals over the past 4 years and none have been clean, it isn’t a hard job to fill a bucket with hot water and disinfectant and give everything a good clean, do the NHS not hire enough cleaners or do the cleaners simply not know how to clean? I would have felt a lot safer and calmer if I had felt like I was in a clean hygienic environment.

It’s a good job I had read a lot about the after care of my operation and knew what to do when I came out of theatre and when I came home because no one seemed to take the time to come go through much of this with me, it would have been nice just for reassurance.

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Responses

Response from Westmorland General Hospital

We’re sorry you were unhappy with aspects of your care with us. If you would like us to investigate further please contact our Patient Advice and Liaison Service on 01539 795 497. Many thanks for taking the time and trouble to comment on our services, and apologies for the delay in responding, we regularly review the comments and pass them on to the department concerned and continue to strive to improve the service we offer our patients.

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