"I came to the A&E department ..."

About: Royal Lancaster Infirmary

Anything else?

I came to the A&E department with my friend last night as my friend had fallen and hit her head after drinking too much alcohol. I don't excuse my friends behaviour and she she have been more careful and aware of what she was drinking but I'm extremely offended by the attitude and manner in which we were both treated. I completely understand and appricate that dealing with drunken young people on a daily basis must be irritating and frustrating for those working at the hospital, but the way we were spoke to and treated was totally unacceptable. If I had the nurses name I would make a formal complaint.

She spoke to me like it was my fault my friend had hurt herself, she looked down her nose at me and acted as if I had commited some awful crime. She was rude and hostile, and said some awful things to us. We simply are two young people who went out, had a good night and had an accident. We weren't causing trouble, I was thankful to those helping my friend and did my best to be co operative.

The way in which we were spoken to was unacceptable and the attitudes nurses have need to be addressed as my experience in this hospital was extremely unpleasent and I left feeling upset. She judged me on previous students she had cared for, and didn't want to give us the time of day. I am so angry about the way I was spoken to, I did NOTHING to deserve this and these nurses professional attitudes need to looked at and something needs to be changed. Once again if I had this womens name I'd make a formal complaint, and once again I do understand how frustrating seeing drunk after drunk stumbling into A&E must be, however, I did not appricate being judged on her previous experiences with young people. I sincerly hope something is done about this, it's unacceptable!

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Responses

Response from Royal Lancaster Infirmary

Thank you for bringing this matter to our attention. Should you wish to make a complaint then you can do so by writing to our Chief Executive, Tony Halsall, at: Trust Headquarters, Westmorland General Hospital, Burton Road, Kendal, LA9 7RG.

The Complaints Team and the Chief Executive can be contacted at the address indicated above or by ringing 01539 795 332. More information can be found on our website: http://www.uhmb.nhs.uk

Your comments will be passed onto the Matron responsible for this area for further investigation.

We place great value in the fact that local people continue to choose our hospitals and we openly encourage patients and visitors to give us their feedback. This will enable us to continually improve the services we offer and the experience our patients have whilst in our hospitals.

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