"The ward was bright & only ..."

About: Good Hope Hospital

What I liked

The ward was bright & only had 6 beds per room, which made it more friendly. The staff were always very busy, but it didn't stop them being friendly & helpful. They were always in a good mood & made you feel comfortable.

What could be improved

I was there for 4 days & the first 3 days the ward was cleaned very professionally. Only on the last day when a different cleaner came in & only did half the room & then not to the same standard as the orginal cleaner who had been doing the job. The cleaner didn't change the mop head & the floor they had "cleaned " was still very dirty. It was a Saturday so the cleaner may not of had the training, but the floor was cleaner before they started on it !

Anything else?

Everyone I came across in the whole hospital were friendly & do a Great Job, apart from just one person who let the side down on the cleaning, shame as everyone else gets a 10/10 !

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Responses

Response from Good Hope Hospital

We are delighted you were pleased with our service. Thank you for taking the trouble to write. We have passed your comments onto the senior manager responsible for the cleaning team where it will be picked up and addressed immediately.

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