"I was treated at the Day Care ..."

About: Good Hope Hospital

What I liked

I was treated at the Day Care Unit on the 16th June and cannot speak too highly of the experience.

From the time I was contacted in the reception area and taken to the ward to the time I was discharged the conduct of the ward staff was exemplary.

Nurses, doctors, consultant were all attentive and took pains to explain the proceedure in the greatest of detail and their conduct througthout cannot be faulted.

What could be improved

The after care, or lack of it is a different matter.

I was given a goody bag containing pain killers and 4 rather small plasters.

My leaving instructions were to remove the sling and bandage after 48 hours and attend an appointment in two weeks to have the dressing and stitches removed.

Upon removing the bandage revealed that there was no dressing as such, just a piece of material placed over the wound and held in place with the bandage.

The wound was still weeping and neede covering.

The plasters provided were in no way capable of protecting the wound.

We mocked something up using lint etc. from the medical box but due to the nature of the wound which runs from a finger and across the palm of the hand it is almost impossible to cover it perfectly.

Two weeks is a long time to maintain this proceedure on a make do and mend basis and ensure a satisfactorily healing process.

Is it right that two 75 year old pensioners should be placed in this position?

If infection occurs do I have the right to sue the Hospital?

Anything else?

What started as a perfect day out degenerated into something more akin to a nightmare.

What do you, as a Trust, intend to do about it?

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Response from Good Hope Hospital

Thank you for your comments. We are very happy that you were pleased with the care provided during your stay in the Day Care Unit at Good Hope.

On the other hand we are sorry to hear that you were unhappy with your follow-up care. Your comments have been passed on to the relevant departments. However, we are always trying to improve our services so it would be helpful if you were to contact our Patient Advice and Liasion Service (PALS) on (0121) 424 1212 or email pals@heartofengland.nhs.uk and provide them with more details and we can follow this up with the teams involved.

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