"Poor service over repeat prescriptions at Harehills Surgery"
About: Leeds PCT Leeds PCT
Posted by MG23 (as ),
I feel that I received very poor service over repeat prescriptions at Harehills Corner GP Surgery - I am on medication for high blood pressure, which I need to take daily for the rest of my life. This surgery offered email repeat prescription order. Great! Easy to do and simple as I live 20 minutes from the surgery and don't drive (the walk is good for me though). I emailed my repeat script 48 hours before pick up (as advised) phoned to check if it was ready - NO! the the receptionist was not in this week. She didn't have a return email to say she was away so I did not realise the fact. Needed my medication as I'd run out - so asked if I could come down to the surgery to get the prescription - was answered with a no because they were closing early - come down on Monday and you will get one.
Monday arrived - had no medication all weekend - phoned and the girl that answered the phone said come down and we will get it for you - 20 mins later I arrived at the surgery - was told No prescription!! I have got to wait another 48 hours - weds at the earliest as the doctor is busy. I explained that I'd been waiting for a whole week already and can't wait longer - the receptionist was totally unconcerned and reminded me that rules were rules and she was new and didn't even come from this area - I am fuming! was thinking of going to A&E to try to get some kind of service but realise that it would not be fair on the doctors who work in that department so will wait until I can get my repeat script from my surgery. Although I do feel unwell - my body is swelling and retaining water because I don't have my daily medication, it is something I can live with for a few more days.
Also for this surgery seems to have a lot of locum doctors - the last 2 experiences of them were bad too, for my medication reviews - the first I spoke to was Italian and spoke little English. The 2nd was African and told me that he didn't understand English ways.