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The music on the radio on the ...

Story from nhs.uk

"The music on the radio on the ..."

About: Good Hope Hospital

What I liked

The music on the radio on the way to the hospital.

Nothing....about the hospital itself.

What could be improved

Communication, and patient treatment time.

Maybe a better use of the site.....like...level it and build a car park!

Anything else?

After my father arrived at the "Hospital" (About 0800) he was made to wait, unattended in the reception, until he approached the counter staff again, to ask if he was going to be seen. He waited approx 9hrs before receiving the required treatment. NHS = No - Help - Sorry!!!

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Responses

Response from Good Hope Hospital 13 years ago
Good Hope Hospital

Submitted on 14/06/2010 at 19:09
Published on nhs.uk on 25/07/2010 at 20:38

We are very sorry to read about the difficulties you experienced surrounding your father's care at the hospital. We appreciate all feedback as we are constantly striving to improve our services. We suggest you contact PALS (patient advice and liaison services) on (0121) 424 7889 or email pals@heartofengland.nhs.uk. This office is able to take your details and follow up your particular case.

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