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When I was put through to a duty ...

Story from nhs.uk

"When I was put through to a duty ..."

What I liked

When I was put through to a duty officer they were a lot more helpful and answered my queries.Thankyou

What could be improved

The attitude of the receptionist.

Anything else?

I am shocked at the attitude I received this morning when phoning the dental hospital.After politely asking for advice on behalf of my mom who is in tremendous pain, the member of staff was rude,unhelpful and I feel very disappointed by their attitude.This person needs to be spoken to by management as they are in the wrong job.Do they not realise that their position is so important as they are front of house and the first person people have contact with .They should be setting an example on behalf of the dental hospital.

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Responses

Response from Birmingham Dental Hospital 13 years ago
Birmingham Dental Hospital

Submitted on 14/06/2010 at 09:32
Published on nhs.uk on 25/07/2010 at 20:38

I am sorry that you feel the staff of Birmingham Dental Hospital were rude and unhelpful when you spoke to them on the telephone. Good customer care is very important to South Birmingham Community Health and therefore your comments have been passed to the Associate Director to discuss with the relevant manager and staff.

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