"I recently visited the hospital ..."

About: Westmorland General Hospital

What I liked

I recently visited the hospital as a patient for one day. I was very impressed by the level of care given to me during my stay. I was told on a previous occasion what the operation would entail, I was told the operation could be done under a local anasthetic for varicose viens. I was therefore sightly suprised to find I was being given a general anastheic.

What could be improved

I would have liked to have some more company and reassurance, during my visit as I do not have a partner. I found it a rather emotional day at the hospital before and after my operation.

Anything else?

I was very pleased to hear a familiar voice when it was time to leave the hospital. I would like to thank a certain person for the care she gave me whilst I was in the Day Case Unit. And also the the nurse for providing the wheelchair so that I didn't have to struggle to leave the hospital.

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Responses

Response from Westmorland General Hospital

We’re sorry you were unhappy with aspects of your care with us. If you would like us to investigate further please contact our Patient Advice and Liaison Service on 01539 795 497. Many thanks for taking the time and trouble to comment on our services, and apologies for the delay in responding, we regularly review the comments and pass them on to the department concerned and continue to strive to improve the service we offer our patients.

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