"ON 25th May 2010 I had a cataract ..."

About: The Midlands NHS Treatment Centre

What I liked

ON 25th May 2010 I had a cataract operation at the NHS Treatment Centre Burton. The whole experience was positive from the time of diagnosis to the undertaking of the operation. The centre is modern, spotlessly clean and the staff were informative, friendly and helpful. When I had queries pre operation which I sent by E mail they were answered in person within 24 hours. The day after the operation a lady telephoned me and asked if there were any problems. I had one query which she stated would be answered by a member of the medical team.Within 20 minutes she rang me back with the answer putting my mind at rest. My operation was performed sucessfully by the consultant and his team. Throughout the whole of the process I was kept informed as to the progress. I cannot fault my treatment experience hereMy wife had a minor operation here a few years ago with the same experience. I have forwarded my comments to the Secretary Of State for health asking for assurance that when the inevitable cuts come they are not directed to the front line services such as provided here. Unfortunately I have the start of a cataract in my other eye but I am confident that if these levels of service are maintained that I will have a similar experience on my next visit.

What could be improved

Nothing could have been improved. The service was exceptional.

Anything else?

Please note I make these comments from an independent standpoint. Neither myself or any of my family work or have worked for the NHS.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››