"Unhospital like and more like ..."
About: BMI the Lancaster Hospital BMI the Lancaster Hospital Lancaster LA1 3RH
What I liked
Unhospital like and more like a hotel which makes the whole visit less stressful.
What could be improved
I was a private patient here and had a knee operation.The hospital didn't inform me until my arrival that I would be staying over night this was despite the fact that I should have been in as a day case however the procedure I ended up with meant I had to stay in. As I live over 20 miles away it was impossible to have anything brought to me.
Most of the staff especially the night staff were great. The following morning I wasnt offered any help with washing infact I was still in bed with a theatre gown on. I later found out that I had been graded as 'dependant' so I was on my own. How I could have been graded as this is shocked me as I was unable to move having huge banadages from thigh to calf. I had only just come out of theatre the night before and had very little sleep. I was made to walk up and down the stairs on crutches despite being very tearful and tierd which I thought wasn't in keeping with health and safety. When I left a friend came to get me and she was rudely spoken to when she asked about where I was. I was given a whole raft of paper work on how to look after the wounds and whilst good it doesn't replace good old communication. I was wheeled out of th ehospital in a wheelchair by the sister who didn't say a word to me.I rang them several days later to find out when I was supposed to take the bandages off as they hadn't told me. I then found out that the appointment to take out 16 staples hadn't been booked however the 6 week one had been. Had I not rang up I would have been waiting for an appt letter.
I've stayed in several private hospitals around the country and have never been treated like this before so much so that I no longer attend this hospital and have since gone back on the NHS at my local hospital where I have to say I've been treated with utmost care,respect and dignity.