"I went in to the BMI with the ..."

About: BMI the Lancaster Hospital

What I liked

I went in to the BMI with the NHS choose and book, i was not treated any different from any of the other patients (private)

On arrival at the hospital on the morning of my operation, every single staff member, from the porters to the surgeon made me feel special , i was well looked after, treated with dignity and respect at all times.it felt more like a hotel than a hospital.

I even recieved a courtesy phone call from the RN (mary) a couple of days after my discharge to see how i was doing.

Story from NHS Choices

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Responses

Response from BMI the Lancaster Hospital

Thank you for taking the time to give us your feedback, we will pass on your kind comments to the team. BMI Healthcare is passionate about care, we aim to create a relaxed environment where you can focus on recuperating as quickly as possible. We always endeavour to improve wherever we can, and ensure BMI Healthcare remains a leader in patient care and outcomes.

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