"The staff of Ward 17 were so kind ..."

About: Good Hope Hospital

What I liked

The staff of Ward 17 were so kind and helpful to me. I was in isolation and had to ring the bell if I needed anything and it was never too much trouble for them to come to my room.

The food was perfectly acceptable, in fact I ate everything I had selected from the menu.

What could be improved

The A&E admittance was distressing. I am a chemotherapy patient with Good Hope and although I have a card from the oncology dept to present at A&E the reception staff had never seen one and didn't know the process involved. There were 6 people in front of me, and although in a huge amount of pain and passing blood I was told I would have to wait the same as another patient who had decided to use A&E instead of visiting their GP or the drunk from the local town.

From arriving in A&E to getting to the ward it took 8 hours.

Anything else?

The reception/admittance procedure needs to be changed, if I'd called for an ambulance I wouldn't have to have waited and be told I was in a queue and there were 6 before me. However, unlike so many people I arranged transport and got to hospital under my own steam.

Car parking charges - my family were spending so much money visiting, even with a 3 day pass it worked out very expensive. As I said I am a chemotherapy patient and therefore a regular at hospital, these car park charges and the lack of spaces only add to the stress. Surely, cancer patients should be exempt? I am only a few months into treatment and with at least 5 months to go, it is very costly.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Good Hope Hospital

Thank you for taking the time to leave this feedback and we are pleased to read you had a positive experience on Ward 17 which we will pass onto the staff working on that ward. We are keen to work with you on the concerns you raise and would like to extend an invitation to attend our next Good Hope User Group meeting. If you would like to discuss the issues you raise in more detail or find out more details about the Good Hope User Group, please contact our Patient Advice and Liaison Service (PALS) on 0121 424 2000 where our team will be happy to advise.

  • {{helpful}} of {{total()}} people think this response is helpful