"I phoned the hospital with regards ..."

What I liked

I phoned the hospital with regards to my Grandma being a patient, I was unsure which ward she was on and the main hospital phone number was quickly answered and my Grandma's ward located for me.

It has always seemed clean when I have visited in the past, and the staff friendly.

What could be improved

I phoned to get an update on my Grandma's progress and health after her having had a fall and operation in RLI before being transferred to Kendal. Given that all of the family live a 3+hour drive away from Kendal we would appreciate it if the staff were more informative about our relative's health and plans etc. Also, I was rather disappointed that I was unable to speak to my Grandma as the ward (Langdale North) only has one phone and it is not portable, I found this completely unsatisfactory given that my Grandma has no local family and so limited visitors. I do not remember having this issue when she was on Langdale South on a previous stay.

Anything else?

Staff need to be aware of family distances and aid the support of those networks for the patient's wellbeing!