"The care my mother was given in ..."

About: Good Hope Hospital

What I liked

The care my mother was given in AMU and HDU by the doctors and nurses.

What could be improved

The ITU and HDU waiting room was dirty, and was not cleaned during the week my mother was in HDU.

Anything else?

My mother being told by a locom doctor that if she did not do as she was told she would die. Being told that a mandatory procedure whilst administering drugs had not been followed. That as a "mistake" had been made (my mother died on Mothers day) her death was being reported to the coroner, a post mortem done, an inquest opened and my mothers funeral delayed for nearly three weeks. Not knowing how my mother died and then reading the article on the front of the local paper regarding the Care Quality Commission findings about unnecessary deaths. Just distressing!!

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Responses

Response from Good Hope Hospital

Thank you for your feedback. We are extremely sorry that you felt our services unsatisfactory and we have noted your comments. These have been passed to the Director of Nursing and Clincial Directors at Good Hope.

We would like to investigate these issues further. In order to do this we will require a few more details from you. Please, if you are happy for us to follow this up, can we ask that you contact our confidential PALS service on (0121) 424 7889 between the hours of 9am and 5pm (Monday - Friday) or email: pals@heartofengland.nhs.uk. Once again thank you for taking the time to give us your feedback.

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