"spacious, clean, cafe great"

About: Sir Robert Peel Hospital

What I liked

spacious, clean, cafe great

What could be improved

The reception staff on the physio department, are un welcoming, miserable, un friendly, one huffed and puffed at a patient when checking in, when i went to check in i went to one lady who didn't even acknowledge i was even standing there(plus i'd got 2 broken legs!!) eventually when she did she passed me to another lady the other side of the desk which i had to hobble to just to give my name, i tried to be friendly and there was no acknowledgment at all

Anything else?

think they have had their day, get new friendly polite staff, who interact with patients and nothing is too much trouble, these places are daunting enough without them feeling worse

Story from NHS Choices

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Response from Sir Robert Peel Hospital

Thank you for your comments. Our aim is to provide high quality services for all our patients and we are disappointed that your experience has not met the standards we set.

South Staffordshire PCT Provider Services is committed to listening to patients and improving their experience and would welcome the opportunity to look into the issues you have raised and provide you with a full response.

If you would like to contact us to discuss your comments and concerns raised on this website you will find more information about how to make comments, compliments and complaints on our website at www.southstaffordshirepct.nhs.uk

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