"I found this a clean efficient ..."

About: Barlborough NHS Treatment Centre

What I liked

I found this a clean efficient organisation from my very first appointment until the completion of my operation. At my initial appointment I have written off the day, but everything was completed in just over two hours by pleasant,efficient and helpful staff. The pre-operation and after care was also above criticism. Like many patients who do not have a lot of experience of hospital I was very apprehensive before my visit to hospital. I have no desire to go into hospital again, but if I did I would certainly choose Barlborough if the procedure required was within their area of operation.

What could be improved

The only weak area was the food, but the advantages made hospital food a small price to pay.

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Responses

Response from

Thank you for your kind comments and pleased to hear we were able to put your mind at rest with the quality of care and attention provided.

We take patient feedback very seriously and hospital food is an area of our service where we have recently made a number of improvements thanks to patient suggestions.

I would welcome the opportunity to learn why you felt the food was a weak part of the service to see if we have made improvements since your visit or to take on board your suggestions on how to better it in the future. My contact details are kara.dudley@careuk.com or alternatively 01246 575075.

Best wishes

Kara Dudley

Barlborough NHS Treatment Centre

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