"I have been waiting for an appointment ..."

What I liked

I have been waiting for an appointment for my son now for a cople of weeks he needs a hearing test so that he can have grmits fitted to stop him having relly bad ear infections. i have tried calling the main switch board and spoke to a really rude and unhelpfull person that i coulf bearly understand! (due to her mumberling)

i have now been given the direct number and no one seems to answer the phone and there is no answer phone ti leave a message!

i am not looking forward to coming to the hospital already!!!!

What could be improved

Staff welcoming and helpfullness!

Anything else?

answer the phone

Story from NHS Choices

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Response from Queen Marys Hospital (roehampton)

I'm very sorry that we haven't been able to answer your calls to our Audiology Service.

Please phone our Patient Advice and Liaison Service on 0208 487 6322 as soon as possible. They will help you to arrange an appointment. You can also email them on pals@wpct.nhs.uk.

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