"on my first telephone contact ..."

About: Bmi - Chatsworth Suite

What I liked

on my first telephone contact the reception staff were caring helpful and efficient, i would even say outstanding.

on my first visit the most important points that helped me was the calm efficient way that everything was dealt with, this so helped me to feel reassured confident and calm.

my appointment with the gynae consultant was thorough and excellent.the nurse who looked after me during my examination was truly outtanding.

after my initial consultation my follow up appointment was advised the next day and done within the same week. thisinvolved been a day patient. simply outstanding from the consultant to the nursing staff , reception and porter.

the facilities and care from everyone helped me to deal with my worry and nerves and i fealt very very lucky and priveledged to have been cared for in this way.

my consultant was honest, informative and caring i fealt he really understood and listened to me. after my procedure he came to see me and my partner to answer our questions back on the ward.

within two days true to his word he telephoned me with the results of my investigations.

thankfully this was good news.

Anything else?

I WOULD LIKE TO PASS ON MY HEARTFELT THANKS TO ALL THE TEAM AND ESPECIALLY THE CONSULTANT WHO LOOKED AFTER AND CARED FOR ME.

YOU ARE DOING A BRILLIANT JOB.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››