"The beeper system for the nurse ..."

What I liked

The beeper system for the nurse to call when they were ready; and the effort to try to get me to be followed by the same consultant; main hospital reception; pleasant and efficient receptionist.

What could be improved

ACU Reception is shared with otehr services; receptionist was too loud, patients do not wish to hear why other people are here for, or the others to hear why they are here for; it's embarrassing and a lack of respect for our privacy. General impression: staff polite but very cold and not especially pleasant.

Anything else?

the dreadful smell throughout the hospital, but especially at main entrance; (although it visually looks clean); it smells of unclean body/ body subtances (like in old elderly care homes...); I don't know how staff can bare it; I would much prefer smelling detergent/ desinfectant!

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Queen Marys Hospital (roehampton)

Thank you for taking the time to leave us some feedback.

I'm sorry that you had such a bad experience at Queen Mary's. Your comments have been passed on to the ACU team, and we have reminded them of the strict privacy rules that we apply across all of our services.

I have passed your comments regarding the bad smell in the main entrance to our Matron, who will look into this immediately.

If you would like to make a more formal complaint about your experience, please get in touch with our confidential Patient Advice and Liaison Service (PALS) on 020 8487 6322 or pals@wpct.nhs.uk. They will provide you with support and advice on how to make a complaint.

Your kind comments about the bleeper system, the continuity of your care and the main reception will also be passed on to the relevant staff.

  • {{helpful}} of {{total()}} people think this response is helpful