"Rehab reception staff - polite ..."

About: Good Hope Hospital

What I liked

Rehab reception staff - polite and helpful - offered phone nos when listening to complaint

What could be improved

Seeing the same Consultant at outpatient clinics not registrars who don't appear to read your file notes and then have to go and check with the consultant anyway...very frustrating and then a difference of opinion and then being informed that consultant you thought was treating you decides to refer to another consultant in the same dept because he does not "do" shoulders!!!!This is not an efficient nor satisfactory service. Now have to wait further weeks for ongoing treatment - this is ludricrous

Anything else?

Feel quite livid about last appointment and now must make an extra call to GP to update and request they intervene as clearly there is a lack of communication which has led to a stressful situation and treatment no further forward for last 3 months.

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Responses

Response from Good Hope Hospital

Thank you for leaving this feedback and we apologise for any additional stress caused. We would welcome the opportunity to investigate your experience and would like to invite you to contact our confidential Patient Advice & Liaision Service (PALS) where our trained staff will be able to take the details required to look into this case further. PALS can be reached through the main switchboard (0121 424 2000) and is open between 9am - 5pm (Monday - Friday).

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