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About: Coventry NHS Healthcare & Walk in Centre

Could not fault the care here but absolutely fuming about the company who "looks after" the carpark. I received a parking fine for £70 with no explanation of why I got it. If paid before a certain date it would only be £40.

I did purchase a ticket when we were at the carpark and luckily still had it I emailed the appels with proof of purchase which it said it could take up to 28 days to get a response from them. In the meantime they sent me yet another letter telling me to pay £40 now otherwise it will go back up to £70 or taken to court.

Then I received an email back from them saying on this occasion as a goodwill gesture they will cancel the charge. No apology for them being wrong and sending out the wrong threading and Harassing letter. not happy at all we came to the centre for help for my very poorly daughter and end up with this stress.

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Responses

Response from Coventry NHS Healthcare & Walk in Centre 6 years ago
Coventry NHS Healthcare & Walk in Centre
Submitted on 04/05/2017 at 10:20
Published on nhs.uk at 09:30


Thank you for sending us your message through NHS Choices. We aim to provide a great experience for everyone who uses our services and we are so sorry that you have not had such an experience. We have passed your comment directly onto the service manager with issues regarding the car park and if you wish to be contacted back to discuss these concerns, please contact our Customer Services Team on customerservices@virgincare.co.uk or on 0300 303 9509.

Thanks again for your feedback. Hayley Trihy Customer Experience Officer

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