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no care

Story from nhs.uk

"no care"

About: Torbay Hospital / Accident and emergency

my partner was extremely ill,admitted 3 days in a week,discharged every time,had to pick him up at 2am in the morning although I was terrified of night driving,he was refused a bed for the night until I could get to him in the morning,staff uncaring,he was left cold and in pain in the waiting area,i have never known such an uncaring hospital in all my life,is this what you get now after working 25 years in the airforce and paying thousands of pounds in taxes

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Responses

Response from Torbay Hospital 6 years ago
Torbay Hospital

Submitted on 03/05/2017 at 12:53
Published on nhs.uk at 15:32

Dear Enquirer,

We are very sorry to hear about your experience and that the standard of your care fell below that which we strive to provide.

We would like the opportunity to discuss your experience with you and try our best to resolve it.

If you are happy to talk to us about this, please contact our Patient Advice & Liaison Service (PALS) so they can look into your situation in more detail.

A PALS Officer is available in person, Monday to Friday, between 10.00am and 4.00pm. You can contact them by calling 01803 655838 or on our 24 hour freephone number 0800 02 82 037. If you get through to the voicemail service please leave your contact details and you will receive a call back within two working days.

PALS can also be contacted by Text Phone on 01803 654742, or via email to pals.sdhc@nhs.net (your email will go direct to our PALS Service).

We look forward to hearing from you so that we can address the issues you have raised.

Kind regards

Patient Services Support Officer

Torbay and South Devon NHS Foundation Trust

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