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"Need to work on patient care"

About: Royal Devon & Exeter Hospital (Wonford)

I have recently joined this hospital after moving to the area. I cannot fault the care I have received. Although I think more time, effort and money needs to be put in to supporting patients with secondary cancer. It has become very clear to me that there is absolutely no support in place. I have been assigned a specialist nurse, who I thought was there to help and support me, if and when needed.

However I was recently going through an anxious time and so had emailed my nurse a few times, re results and other issues. I was then sat at an appointment and once the appointment was over, I was told by my specialist nurse, that I shouldn't contact them so frequently as they just don't have the time to reply, instead I should try and access other support? So I have to question why we have specialist nurses assigned?

Having and trying to live with Secondary Cancer is hard enough, without being made to feel that you are being too demanding. I like to think I only ask for help when I really need it, but clearly the idea is for people to go it alone and leave the nurses to deal with, just sitting in appointments offering a caring hand to people with primary cancer! If you have secondary cancer at this hospital, I'm afraid it seems you are on your own!

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Responses

Response from Royal Devon & Exeter Hospital (Wonford) 6 years ago
Royal Devon & Exeter Hospital (Wonford)
Submitted on 02/05/2017 at 15:05
Published on nhs.uk at 14:33


Thank you for taking the time to bring your experience to our attention. Feedback from our patients is invaluable in helping to us to improve our services. We are sorry that they care you received on this occasion did not meet our usual high standards and we regret any distress caused as a result. Please be reassured that it was not the intention of the staff involved to cause you any upset. Nevertheless, we would like to apologise for the impression you received.

I am sorry I cannot provide a more personal reply here. However, we would be happy to do so if you contact our Patient Advice and Liaison Service (PALS) team on 01392 402093.

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