"Communication is non existent! Really poor..."

First of all this is my first review I have never ever written a review on anything in my 28 years of life.

I have decided that it is important that I write my review honestly as possible. As I have worked in customer service for 10years of my life, I am aware of people complaining with no real reason. However saying that I have picked up on 'good customer service standards' and the Hewitt Centre is be far anywere near 'any type of standards in customer care'.

The lack of patient care is appalling! Nobody seems to take any type of ownership of your 'case'. I was never treated as an individual, nobody ever took responsibility to call your back with any type of update on your results exact..

Nobody gives you a precise costing of anything for example... A AMH blood test cost £95 so you pay the money, than wait an agonising week for the results, you call up and speak to a nurse (this takes a good hours on hold) the nurse eventually answers and advises 'no tests are allowed to be giving over the telephone, you have to pay another £115 to get a follow up appointment with a consultant' ...so basically the AMH isn't £95 it's £210!!!

There's absolutely no compassion in anything at the Hewitt Centre when they are dealing with yourself. It's with such a heavy heart I write this review as with anybody dealing with infertility it's a really hard thing to deal with.