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"Excellent Co-ordination with Local GP Surgery"

About: University Hospital Of North Durham / General medicine

I recently benefitted from some excellent co-ordination between University Hospital Durham and my local GP practice at Front Street, Framwellgate Moor. Within the month of April, following an initial GP appointment on the 3rd, I had had x-rays taken on a painful right knee the following day (involving some excellent, engaged and most helpful staff), a de-brief by my GP on the 10th April (with the X ray results having been sent to the GP on the 7th) and as well as prescribed medication a booked physiotherapy appointment at University Hospital on the 25th April. I received some excellent practical (preventative) exercise guidance on the 25th which I will now follow. I am sure that this experience is not unique and I do hope that other highly satisfied patients will also communicate their positive experiences as well.

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Responses

Response from University Hospital Of North Durham 6 years ago
University Hospital Of North Durham
Submitted on 03/05/2017 at 15:49
Published on nhs.uk at 15:31


Dear Mr Le Fevre

Thank you for providing feedback on your recent experience of communication between your GP and the University Hospital of North Durham.

I am very pleased to hear that you had a positive experience and that you are happy with the care you received.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with the managers of both Radiology and Physiotherapy to pass onto the staff on your behalf.

I know they will be encouraged by your positive comments.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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