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"Awful terrible hospital"

About: Russells Hall Hospital

Awful terrible hospital. My wife has been admitted there on 20+ occasions with the same pain in her side 16+ by ambulance most of these times she has been in agonising pain. For over 2 years now she still has not been diagnosed. She has been under several consultants doctors etc etc. No one seems to know what is wrong with her . when she's admitted they leave her in the waiting room for hours on end. Crying in pain wether there's 6 people or 60 people waiting it makes no diffrence. The nurses just look at her thinking " oh no not you again" the doctors have no idea what's wrong and now her 3rd consultant has also given up on her. They just do not care anymore and on this day and age it's disgraceful. I personally will be making formal complaints to the necasary powers to at least let the hospital know about the appalling way my wife has been treated I have all the names of the nurses and doctors that I believe have mis treated my wife . were both UK tax payers .no one should be treated in this way especially. Some one who's been born in Dudley and lived there all there lives it's a total disgrace.

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Responses

Response from Russells Hall Hospital 6 years ago
Russells Hall Hospital
Submitted on 18/05/2017 at 13:26
Published on nhs.uk on 19/05/2017 at 04:20


Thank you for taking the time to give us feedback about your experience of Russells Hall Hospital. We are very sorry that you have been so disappointed with your wife’s care in our Accident and Emergency Department.

We would like to assure you that we take all feedback seriously and act up on it as part of our on-going commitment to patient experience.

We would welcome the opportunity to look into the concerns you have raised and hopefully resolve some of these issues. If you would like us to do this, please ask your wife to contact our Patient Advice and Liaison Service (PALS) on free phone 0800 073 0510.

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