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"Signage to orthopaedic clininc"

About: Queen Elizabeth University Hospital Glasgow

(as a relative),

Whoever designed the signage within the hospital should try again..

From the moment you enter the huge atrium, it's obvious that there is a need for more and better signs to the numerous clinics and other areas. Naturally, there's a queue at the reception desk, mostly I'd imagine by people asking where to go. I was one of them, to ask where the orthopaedic clinic was to find my wife who I had to drop off in the car park fifteen minutes earlier to make her appointment while I drove in circles to find a parking space.

Even when directed by reception, there's no sign telling you when you've reached the clinic, you just have to approach, again, someone to ask where you are.

Then, having found the orthopaedic clinic, if you require an xray there's the walk you have to take right across diagonally to the other side of the building to xray - and back. Some distance if you're unable to walk due to your condition that you came to see about and also very badly signed as it's in a corner and not visible from the atrium.

I have no complaints about the medical staff and attention given which is first rate, it's getting to them that's the problem.

First you have a car park that's not big enough, then there's the problem of finding the department your appointment is with.

This is therefore an administrative responsibility but also something which would definitely help the patient to have a more stress free appointment by not getting lost and have to constantly ask where to go.

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Responses

Response from Lisa Ramsay, Patient Experience Public Involvement Team Support, NHS Greater Glasgow & Clyde 6 years ago
Lisa Ramsay
Patient Experience Public Involvement Team Support,
NHS Greater Glasgow & Clyde

I work in a small team within NHS Greater Glasgow & Clyde. Part of the team’s role is to support patients and carers through our feedback systems which will help to improve the services we provide. On Patient Opinion, I support Lorna Gray, Patient Experience Public Involvement Project Manager, and Niall McGrogan, Head of Patient Experience Public Involvement.

Submitted on 28/04/2017 at 09:48
Published on Care Opinion at 10:24


Dear Glasgow

Thank you for taking the time to post on Patient Opinion. I am sorry to read about what you experience whilst visiting the Queen Elizabeth University Hospital with your wife and I appreciate how frustrating this would have been.

I will share your post with our Facilities Department and ask that they provide some feedback to what you have shared here.

Best wishes
Lisa

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