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My accident and limb loss

Posted By AliveAndKicking

"My accident and limb loss"

About: Glasgow Royal Infirmary / Plastic Surgery & Burns (wards 45, 47, 48 & 49) Scottish Ambulance Service / Patient Transport Service WestMARC (Glasgow) / Bioengineering clinic

(as the patient),

I lost both of my legs above knee in 2014, and the NHS has been incredible in helping me recover from this. I was in the ICU and then the burn ward at the glasgow royal and the doctors saved my life on several instances. The staff in the burn ward helped me a lot with my recovery as well as physio to get a bit more independent in my wheelchair and ready for living back home. The district nurses were very good with taking care of my wounds when I was back home too.

I've been going to Westmarc at the southern general for 2 years now and the care I've received is amazing. They have really stuck by me while I've struggled to overcome several health and pain issues that were holding be back from prosthetics. I'm happy to say that I'm now walking independently on prosthetics nearly all day and I couldn't have done it without all the help I've received from these different sides of the NHS.

My only complaint is the ambulance service. They are a really good service to have and it would have been difficult/expensive to make my own way to all my appointments. But there is definitely room for improvement. There have been several times where they have cancelled my transport without me knowing until I phoned to check. This as well as many times having to wait for several hours at Westmarc to go home after an already long day. I think they have made some changes to help this and it doesn't happen quite as often these days but I think they could still improve on their service for sure.

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Responses

Response from Heather Richardson, Interim General Manager, Emergency & Acute Medicine, NHS Greater Glasgow & Clyde 7 years ago
Heather Richardson
Interim General Manager, Emergency & Acute Medicine,
NHS Greater Glasgow & Clyde

Submitted on 26/04/2017 at 13:17
Published on Care Opinion at 14:30

Dear AliveAndKicking,

Thank you very much for posting your story on Patient Opinion. We are really pleased that despite a difficult journey, you have found the service here at WestMARC beneficial. We are also delighted to hear you are now walking independently on your prosthesis. The team works really hard to support people such as yourself and will be really encouraged by your progress.

We wish you all the best in the future and know that the WestMARC team are here to support your onward journey.

Kindest regards

Heather McIntosh

Operational Services Manager

WestMARC

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Response from Pat O'Meara, General Manager, Events, Scottish Ambulance Service 7 years ago
Pat O'Meara
General Manager, Events,
Scottish Ambulance Service

Head of Events

Submitted on 27/04/2017 at 08:20
Published on Care Opinion at 13:30

Dear AliveandKicking,

I was really pleased to read about the great care that you have been receiving but not so pleased to read about the transport problems you have been having.

I would like to look in to this for you so that I can find out what is going on and then let you know - and also make sure that you don't have problems in the future.

Please could you contact me on 0141 810 6101?

Thank you,

Pat

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Response from Lisa Ramsay, Patient Experience Public Involvement Team Support, NHS Greater Glasgow & Clyde 7 years ago
Lisa Ramsay
Patient Experience Public Involvement Team Support,
NHS Greater Glasgow & Clyde

I work in a small team within NHS Greater Glasgow & Clyde. Part of the team’s role is to support patients and carers through our feedback systems which will help to improve the services we provide. On Patient Opinion, I support Lorna Gray, Patient Experience Public Involvement Project Manager, and Niall McGrogan, Head of Patient Experience Public Involvement.

Submitted on 27/04/2017 at 12:01
Published on Care Opinion at 13:30

Dear AliveAndKicking

Thank you for taking the time to share your experience on Patient Opinion. I am so pleased to read about how far you have come since 2014. I can tell from what you have said how much the care you have received has meant to you. I will ensure that your kind words are share with the staff you have mentioned in Glasgow Royal Infirmary. They will be happy to receive your feedback.

I would like to wish you well moving forward.

Best wishes
Lisa

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