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"Feel like I cant go back unless I have a way home"

About: Scottish Ambulance Service University Hospital Wishaw / Maternity Care (Wards 21-24)

(as the patient),

I arrived at wishaw via ambulance and I was told I was in as may be having an ectopic, and also during my last miscarriage I was in a serious way and ended up receiving lots of blood.

When I arrived and explained my history, the midwife said to me I should not be trying for any baby and why has my doctor not told me this.  I told them as most miscarriages u bleed alot.

They left me in a room about 35 mins and only checked on my once, the doctor examined me and said to come bk in two days to see if baby will come away itself.

As my hormones never doubled and I was slightly bleeding at that time no pains but very heavy diarrhoea, I was given a smear swab and internal and blood taken etc.

I was tender and had cramps and a bit light headed after the examination.  I suggested I got a scan while there for ectopic as it  doesn't always have symptoms and that's why I was there, cause of previous pain bleeding and baby not in womb in scan .

I was told no point & to come back if get not well, sore /bleeding a lot. The midwife  said to me to go home now,  I told them I have no way of getting home. They said well we are not and don't do taxis,  and I said well I was taken in by ambulance.

I had no way of getting home as if I did, I wouldnt have needed an ambulance if had travel. I feel like they snapped at me,  and need ask for me.

 I had to sit in the room & wait, I told them when the patient travel ambulance came for me,  they told me three times don't be stuck here, don't worry at all the nhs have funding to get people home who have no transport, and make sure you use that as u have no money to get home.

 Again, I felt like the midwife  snapped at me "can't u get the bus?" I have no money,  not even bus fare, baring in mind I had just been taken in for suspected ectopic, and just informed I was miscarryin and then really tender etc after examination? !  

They then said parents? I explained they live in another country, I need not sit and justify or beg or made to feel way I did.

I already said I had no way home, it's three buses away - two hours. I had no money and no idea how they added more stress to an already stressful situation. I was upset about our loss, they then came in right "there's a taxi at the front for u goodbye" There was not sorry for you're loss or hope you're ok or nothing.

They then said to me be here for 9. 30am Wednesday.  I said I can't,  as I have no way of getting there I can't possibly go three busses with a small child,  bleeding and miscarrying. Especially with my background of fainting a lot,  infact I have been put on iron for fainting recently and extremely low blood pressure.

I was told thats when your appointment is end of. I tried to explain no bus can get me there in time, kids need put to school takes over an hour to get even by car, they shrugged shoulders.

On departing I was told if you do ever get an ambulance or a patient travel again make sure before you ever come bk here then you have a way home first,  as you won't get taxi again.  I was thinking what an insensitive person.

I feel that they were so rude, I said listen I just been told about my fourth miscarriage in a row,  I am sore, bleeding and just lost my child and you  saying about don't come in if no way bk home.  I have to sit on three busses and a lot of walking - they said "well they don't put people home".

This according to my doctor and the ambulance crew is rubbish, they understand when someone is taken in by emergency, they don't always  have shoes on let alone a purse.  

Anyway, the point is they made me feel like I was some bum and I'm not. They made it clear "do not come back if no way home again".  I have sat all night and this morning in chronic pain nothing takes it away,  nothing at all. I have contractions and im hot and sore my left side, I want to be seen in case is ectopic.

 I want to be seen so I'm ok for my kids I do have,  and I want to make sure I don't die and have internal bleeding. But as this week I don't have any funds till weekend as paid a few taxis to monklands this week. Bills, food, leccy, gas was one week.  I had no spare money, then I can't go in as they made it clear don't bother at all if can't get myself bk.

They then said do I know way out I replied no they said along and down there, they never said do you need a chair,  a hand,  me to take your bag, nothing at all.

I was brought in on an ambulance chair for gods sake I could barely walk after the internal etc I got into taxi and was sore, upset and started bleeding more.

I felt I could not go bk in or I would have been stuck there till I was paid and I have kids.

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Responses

Response from Lyn Clyde, Chief Midwife / Operational Manager, University Hospital Wishaw, NHS Lanarkshire 6 years ago
Lyn Clyde
Chief Midwife / Operational Manager, University Hospital Wishaw,
NHS Lanarkshire
Submitted on 28/04/2017 at 16:55
Published on Care Opinion at 17:10


picture of Lyn Clyde

Dear praying for my wee bean

I am extremely sorry and concerned to read your post today in regards to the care you have received here in the maternity unit at Wishaw General Hospital. I am sorry to hear of your loss and know what a traumatic time this must be for you. Please accept my apologies that the care you have been given seems to have been well below the standard we would expect.

You raise a few points that I am really keen to discuss with you and I am also keen to reassure you.

Can I assure you that if you need to come into the hospital we will discuss ways in how we can get you home as I don't want you to be afraid to come in due to the comments that have been made to you.

I have discussed this with the unit coordinators and there is someone from this team on at all times. I have shared your post with them so they are aware of your situation. If you do come in over the weekend and have any issues can I ask that you ask the midwife looking after you to ask the coordinator to come and see you.

Can I ask you to give me a call on 01698 366363 on Monday and I can call you back and discuss this fully so that I can be aware of all the facts and investigate what happened for you.

Again please accept my apology for the stress and upset this has caused you. Please come in if you require to.

Yours Sincerely

Lyn

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Response from Sharon Hammell, Head of Corporate Affairs and Engagement, Scottish Ambulance Service 6 years ago
Sharon Hammell
Head of Corporate Affairs and Engagement,
Scottish Ambulance Service

I am responsible for the development and implementation of the Scottish Ambulance Service's communications strategy: this includes staff communications as well as external audiences, including PFPI and media management.

Submitted on 28/04/2017 at 18:14
Published on Care Opinion on 29/04/2017 at 17:24


Dear Praying for my wee bean

thank you for talking about what happened to you and how it made you feel. I'm sorry you have been having such an awful time.

I hope Lyn's reassured you about going back into hospital if you need to. I also thought it might be worth mentioning NHS 24. Their staff will be able to help over the weekend, if you need advice when your doctor's surgery is closed. You probably know the number already, but just in case, it's 111 and the call is free. NHS 24 staff work closely with the Scottish Ambulance Service, too, and they are able to pass calls to our call handlers in an emergency.

I hope you have been able to see someone after your night and morning sitting up in pain, and things get easier for you soon.

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